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Return & Refund Policy
At Nomml, we accept returns on all women's clothing items, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, our return and refund policy below explains how we handle returns, exchanges, and refunds.
This policy applies to all purchases made through nomml.com.
Return Window
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, the item must:
- Be in new and unused condition
- Be in its original packaging
- Include all accessories or components that came with the product
Returns requested after 30 days from the delivery date may not be accepted.
How to Start a Return
To start a return, please contact our customer support team with the following information:
- Your order number
- The email address used to place the order
- The reason for the return
- Photos if the item is damaged or defective
Once your return request is approved, we will provide instructions on how to return the item.
Returns must be authorized before being sent back.
Return Shipping
We offer free return shipping for eligible returns.
Once your return request is approved, we will provide a prepaid return shipping label along with instructions for sending the item back.
Please ensure the item is securely packaged to prevent damage during return transit.
No Restocking Fees
Nomml does not charge any restocking fees for returned items.
Customers will receive a refund for the returned product once the return is received and inspected.
Exchanges
If you received a defective or damaged item, you may request an exchange for the same product.
To request an exchange, please contact us within 48 hours of delivery and provide photos of the issue so we can resolve the problem quickly.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us immediately.
Include:
- Your order number
- A description of the issue
- Clear photos of the damaged or incorrect product
Our team will review the issue and arrange a replacement or refund where appropriate.
Refunds
Once your return is received and inspected, we will notify you about the status of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing may take 5–10 business days, depending on your bank or payment provider
Shipping costs paid at checkout may not be refundable unless the return is due to an error on our part.
Non-Returnable Situations
Returns may not be accepted if:
- The item has been used or damaged by the customer
- The product is returned without original packaging
- The return request is made after the 30-day return period
Contact Information
If you have any questions about returns or refunds, please contact us:
Email: SUPPORT@NOMML.COM
Website: nomml.com
Our customer support team will be happy to assist you.