FAQ
ORDERRING AND PAYMENT
Can i change or Cancel my order
Once your order has been dispatched, it can no longer be cancel or modified. However, you may still return your order for a full refund within 30 days of receiving it please see the refund and return policy section below for details
What payment methods do you accept?
We accept the following payment methods:
Visa
Mastercard
American Express (AMEX)
PayPal
Will i be charge VAT?
VAT or any applicable taxes may be included in the final price at checkout depending on your location and local tax regulations.
Shipping & Delivery
Where do you ship to?
Currently, we ship orders within the United Kingdom.
How long will it take to receive my order?
Orders are typically delivered within 2–4 business days after shipping. Processing takes 1–2 business days before shipment.
How much does shipping cost?
We offer Standard Shipping for £9.00 across the United Kingdom.
When will my order be processed?
Orders are processed within 1–2 business days after payment confirmation, excluding weekends and holidays.
How do I track my order?
Once your order ships, you will receive a tracking number by email that allows you to monitor your delivery.
What if my order hasn't arrived?
If your order has not arrived within the expected timeframe, please contact our support team so we can help track your shipment.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for items that are unused and in their original packaging.
How do I initiate a return?
Contact customer support immediately and include:
- Your order number
- Photos of the item
- Any related information
The support team will review the issue and resolve it as quickly as possible.
Who pays for return shipping?
We provide free return shipping for eligible returns.
When will i receive my refund?
Once your return is received and inspected, refunds are processed to the original payment method within 5–10 business days.
What if my item is defective, damaged or incorrect?
If your item arrives damaged or incorrect, contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.
Account and customer support
How can I contact Nomml?
You can contact our support team by email at support@nomml.com.
Do i need an account to place an order?
No, you do not need an account to place an order. You can check out as a guest.